Refund policy

We want you in the right size more than we want the sale.

Returns — 14 days from delivery. The piece has to be unworn, unwashed, and have its tags on. Acid-washed garments can't be resold once they've been worn, so this one isn't flexible.

Exchanges — if the size is wrong, email us within 14 days and we'll swap it for another size if we have it. Collection 001 is a run of 23 pieces, so if your size is gone we'll refund you instead.

Who pays shipping — we cover shipping on the replacement. You cover sending the original back. If the piece arrived faulty or we sent the wrong thing, we cover both ways.

Faulty pieces — email a photo within 14 days and we'll replace or refund it, your choice. Embroidery that's pulled, a zip that's failed, a seam that's gone.

Not a fault — no two pieces come out of an acid wash identically. Your piece will not match the product photos exactly. That's the process, not a defect, and it's why we say so on every listing.

Refunds go back to the original payment method within 5 business days of us receiving the return.

To start a return or exchange, email vexark.official@yahoo.com with your order number.